Our Consumer Care Policy has been designed to meet the purpose and obligations outlined in the Electricity Authority Consumer Care Obligations.
You can download or print our Consumer Care policy here. If you have any questions or concerns about the policy, please contact us.
Whether you’re looking for dispute resolution, energy efficiency tips, social assistance, or budgeting advice, you’ll find valuable information here.
If you have any concerns about our service, please contact us here.
In the unlikely event we can’t resolve your complaint, you can access free and independent advice through Utilities Disputes.
Website: www.udl.co.nz
Email: info@utilitiesdisputes.co.nz
Phone: 0800 22 33 40
Post: PO Box 5875, Wellington 6140 Freepost 192682
For useful tips on saving energy and reducing costs, visit the Energy Efficiency and Conservation Authority (EECA) website:
Website: https://www.eeca.govt.nz/
You could be eligible for support from Work and Income. Contact them to find out more.
Website: www.workandincome.govt.nz
Phone: 0800 559 009
Post: PO Box 5875, Wellington 6140 Freepost 192682
You can contact MoneyTalks for free budgeting advice.
Website: www.moneytalks.co.nz
Phone: 0800 345 123
SMS: Text 4029
Email: help@moneytalks.co.nz
Other social agencies include the Citizens Advice Bureau, local Mayoral Fund or Age Concern.
