How we keep your personal information safe

This policy applies if you are using our website and communicating with us through social media. This policy applies to any personal information you provide to Simply Energy but not any business or company information you provide.  We may change this policy by uploading a revised copy. Any changes to our policy will apply from the date a revised policy is uploaded. This policy was last updated on 1 July 2021.

Website users

Simply Energy collects personal information contained in any application form, interaction or information submitted via this website

We will only use personal information you provide for the purpose you provided it for. Sometimes, we may need to share information you provide about our third-party service providers to them, to enable us to respond to you effectively.

Social media users

Simply Energy operates across a range of social media including LinkedIn and YouTube. We receive any personal information you submit when you interact with social media accounts operated by Simply Energy, and whatever information is publicly showing on your social profile. We use it to interact with you, answer queries and provide you with any services or information you request on social media platforms.


We’ll keep your personal information secure and it’ll be held by us in our customer database in accordance with the Privacy Act 2020 and as set out in our energy supply agreement. We’ll use and disclose personal information in accordance with our general terms and conditions and to enable us to:

  • confirm your identity and address specific connection identifiers; or
  • carry out credit checks or otherwise assess your creditworthiness; or
  • advise you of any products or services which we consider may be of interest to you or otherwise communicate with you (unless you say no to this); or
  • conduct, or contact you for the purpose of market research; or
  • collect debts; or
  • implement any scheme for the payment of rebates; or
  • provide you with any services you have requested; or
  • share credit information and your payment history with other energy supply companies, either directly, indirectly or through credit agencies, for the purpose of those companies carrying out credit reference checks in relation to the supply of energy or related services to you.

We may conduct customer surveys on the website or via other means, to collect statistics for marketing and research purposes. We will use this information for the purpose we state at the time we issue the survey. You can choose not to participate in these surveys.

As a security measure, when somebody registers an account for online services, the account holder (the person who receives the bill) will be advised their account is now available to be viewed online by the person who registered the account. If the account holder hasn’t given that person the authority to view their account online, they should contact us to arrange for this access to be removed.

Rights of access and correction

If you want to know what personal information is held about you, please contact us. It’s freely available to you. You’re entitled to ask for any personal information to be corrected. If we refuse to make the correction you seek, you are entitled to ask for a statement of correction to be attached to the uncorrected personal information.

Cookies and analytics

Simply Energy uses ‘cookies’, eTags, pixels and other digital tracking tools for functional, analytical, personalisation and advertising purposes.

Security policy

We’re committed to making our website secure. We’ve established electronic and physical processes to protect the information you give to us.


While we have a variety of security measures in place, it’s important to remember email is not secure. We cannot guarantee the privacy or confidentiality of any information that’s sent over the Internet or by email. In accessing and using the Simply Energy website, you accept that electronic mail passing over the Internet may not be free from interception or interference by third parties.


This website is provided by Simply Energy Ltd. Your access to and use of this website and the information provided on it is subject to the following important terms and conditions. By accessing and using this website, you agree to these terms and conditions.

While we have been careful to ensure that the content of this website is accurate, Simply Energy Ltd gives no warranty (express or implied) as to the accuracy, completeness or non-infringement of that content. To the maximum extent permitted by law, Simply Energy excludes all liability or responsibility to any persons for direct or indirect loss or damage that may result from the use of this website or from the use of or reliance on any information, advice, opinion, representation, negligent or otherwise, provided on or made available through this website.

We may change this website and the information on it at any time. The website may not be continuously available or error free.

The laws of New Zealand govern this website and your use of it. Any rights you may have under the Consumer Guarantees Act 1993 are not affected by these terms and conditions.

Copyright and trademarks

The content of this website is the copyright of Simply Energy and its licensors. The brands appearing on this website are the trademarks of Simply Energy or their respective owners. All intellectual property rights are reserved.

You may print or download copies of the material on this site on a single computer for your personal use or copy the material for the purpose of sending it to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. No other copying, duplication, redistribution or dissemination is permitted without the prior written consent of Simply Energy Ltd.

Links and third parties

Simply Energy is not responsible for, and makes no representations or warranties concerning, any linked sites. The inclusion on this website of any links to other sites does not imply that Simply Energy endorses or has verified the content of that linked site.

Any dealings you have with third parties via the Simply Energy website are your responsibility. Should a dispute arise between yourself and any third party due to use of the website, we may assist you to resolve the dispute but will not be responsible for any loss or damage suffered as a result.

If you have any questions about this website or these terms and conditions, please feel free to contact us.

Questions, exercising your privacy rights and complaints

Simply Energy collects and holds the personal information set out in this privacy policy. Our registered office is 92 Abel Smith Street, Te Aro, Wellington, New Zealand, 6011. However, for further information, to exercise your privacy rights or complaint, please feel free to contact us.

If you are a customer, Simply Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.