Your guide to billing and payments
We understand that managing your energy costs is an important part of your business, so we’ve put together some information to walk you through your billing options, help you understand the different components of your energy bill, and answer some questions you might have. If there’s anything else you’d like to know, your account manager is just a quick call away and is always happy to help.
Choose the way you want to be billed
Whether you have one or multiple accounts, you can receive your monthly bills in a way that suits you.
Individual Billing
Separate accounts and invoices for each ICP.
This option is ideal if you prefer to receive separate invoices for each site.We’ll set up each site with a separate account and send you a separate invoice every month for the ICPs at each site.
Combined Billing
One account and a combined invoice across all your ICPs.
Choose combined billing if you’d like all your sites set up under a single account or prefer to group ICPs under a single cost centre. We’ll send you a combined invoice each month covering all your ICPs.
Collective Billing
Multiple invoices provided in one document.
If you have a large number of ICPs, we can set them up under separate accounts and combine each invoice into a single document for easier management. This will contain a summary statement showing the total amount due. You can choose to pay the full amount or pay each account separately.
Understanding your bills
Your energy bill includes several key sections, such as the amount of electricity you’ve used, daily charges, and other associated costs. These guides will walk you through each part, explain what it means, and help you find important details such as your usage, rates, and total amount due.
Take a tour through your bill and statement with our interactive guides:
FAQs
Credits on your bill from the network company. These credits return the company’s extra revenue to customers, though not all network companies provide them.
Usually because we estimated your meter reading and need to correct any over- or under-charges. Contact your Account Manager for further information.
Simply Energy’s administration fee covers metering equipment costs (unless you own or lease your meter), data collection, reconciliation services, and other operational costs for other services we provide.
This levy funds the Electricity Authority, which regulates New Zealand’s wholesale electricity market, as well as supporting market operators, such as Transpower, and energy efficiency programs through EECA.
Yes! Register for Simply Online, our customer portal, to view your accounts, track usage, see environmental impact, and manage invoices 24/7.
You can pay by direct debit (we’ll automatically deduct payment from your bank account) or direct credit through internet banking. We don’t offer credit card payments.
Contact your Account Manager and they will send you a direct debit form to complete. Once we receive the completed, form, we’ll deduct payment on your invoice due date.
Contact your Account Manager who’ll make the updates for you.
